Swissmedic has published a new information sheet titled “SMC Portal profile menu”, identified as OS000_00_030.
Version 1.0 is valid from 23 September 2026 and explains the functions available through the user profile menu of the Swissmedic Portal. 1790343398549
Swissmedic Portal as a Central Digital Platform
Swissmedic describes the Portal as its central platform for digital regulatory services and collaboration between external business partners and Swissmedic.
The information sheet is part of a wider series explaining individual Portal functions and is specifically aimed at external users. 1790343398549
Accessing the Profile Menu
The profile menu can be opened by selecting the “My profile” icon in the upper-right corner of the Swissmedic Portal.
The currently active profile displays:
username according to the eIAM profile;
company affiliation and company name;
designated role. 1790343398549
This allows users to confirm which account and organisational profile are currently active before carrying out regulatory activities.
eIAM User Profile
The profile menu provides direct access to the eIAM user profile.
This can be used where users need to change elements of their digital identity, such as:
name;
authentication method;
other profile details. 1790343398549
Users are redirected to the eIAM login page and authenticate using their login method, such as AGOV.
After successful authentication, the eIAM profile can be accessed and updated. Changes are then applied automatically to the user profile. 1790343398549
Terms of Use and Release Notes
The profile menu also provides direct links to the Swissmedic Portal terms of use and the available Release Notes.
The Release Notes section allows users to review updates and changes introduced to the Portal over time. 1790343398549
Support Function
Users experiencing technical or specialist issues can access Swissmedic Support directly from the profile menu.
Swissmedic recommends providing as much detail as possible when submitting a support request and, where useful, attaching:
screenshots of the error;
a short screen-based video demonstrating the issue. 1790343398549
This is intended to help the support team process requests more efficiently.
Accessibility
The information sheet also addresses accessibility of the Swissmedic Portal.
Swissmedic states that it aims to comply with Version 3 of the eCH-0059 Accessibility Standard and meet WCAG 2.1 Level AA requirements. 1790343398549
The agency acknowledges that some Portal functions may not fully comply because of technical complexity or other limitations and asks users to report accessibility problems to the Support team.
Multiple Profiles and Mandates
A particularly relevant function for regulatory professionals is the ability to switch between multiple profiles.
The Portal supports users working under different mandates, allowing them to move between available user profiles without leaving the application.
To change profile, users can select “Change profile” and choose from the available profiles presented by the system. 1790343398549
This functionality may be particularly useful for consultants, authorised representatives and regulatory professionals acting on behalf of multiple organisations.
Logout Requirements
Swissmedic notes that active logout is generally not required because a session can also be terminated by closing the browser.
However, where the Portal is used on a public or shared workstation, active logout is mandatory under the terms of use to prevent unauthorised access to the session. 1790343398549
Users are also reminded to exercise appropriate care when handling login credentials.
Impact on Swissmedic Portal Users
For manufacturers, authorised representatives, consultants and other external Swissmedic Portal users, the new information sheet provides a practical reference for managing user access and profiles.
Stakeholders should pay particular attention to:
confirming the active profile before submissions;
maintaining accurate eIAM identity information;
using AGOV and other authentication methods correctly;
switching between different mandates;
consulting Release Notes for Portal changes;
using the Support function effectively;
reporting accessibility issues;
actively logging out when using shared devices.
The guidance reinforces the importance of correct user identity and profile management when interacting with Swissmedic’s digital regulatory services.
